UK Delivery Only
We deliver within the UK Only from our own warehouse in York.
The delivery price varies depending on the size and combination of items and the destination. To find the exact delivery price, please add to your basket, go to checkout, enter the postcode.
We aim to dispatch all in stock orders within 5 working days of purchase unless otherwise specified.
Once your item has been dispatched, we will send you details of the delivery along with the tracking number so you can track it from your end.
We use Royal Mail Tracked Parcel Express 48 services and TNT tracked for most items but in the case of some larger items requiring 2 man delivery we may use Shiply or Anyvan services which can take slightly longer for delivery.
Highlands and Islands
Please note that some more distant destinations in the UK are not served by some carriers and some parcels are too big to go by Royal Mail. Therefore such places (e.g. Inverness) do not benefit from the same low delivery rates and free shipping offers as for instance Edinburgh or Aberdeen. We are very sorry about this and as soon as we can get more competitive rates to these destinations we will! The upside, of course, is that you do live in a really lovely part of the country!
Detailed Delivery Policy
Items sent by courier must be signed for on delivery at their destination. If you choose to have your parcel left in a specified "safe" place or with a neighbour you are responsible for it from the time it is left in the specified place.
We offer free delivery on purchase of over £500 within Parcelforce Zone 1 postcodes only. This offer excludes the Florence Peacock Chair for which a supplementary charge which does not come close to covering the cost of delivery is applicable.
ITEMS LOST OR DELAYED IN POST
For standard delivery and Free Delivery we use Royal Mail's Tracked 48 Service where possible. Parcels are tracked door to door and the majority of our orders (95%) are received within two to three days of dispatch. Please use the tracking link we sent you to track your parcel and ensure the address is correct. If you still haven’t received your order after 10 working days, please contact us and we will do our best to help out. It is also worth speaking to your local Royal Mail sorting or delivery office, as usually delayed items are actually in the local delivery office. ready for collection.