Manufacturers Warranty

ONE YEAR MANUFACTURERS WARRANTY:

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the original dated sales receipt.

RATTAN FURNITURE WARRANTIES:

The natural beauty and handmade nature of our rattan furniture means that no two are exactly alike. As such, natural markings and grain variations are not considered defects.

UPHOLSTERY PRODUCT WARRANTIES:

Cushioning/Filling Material – The manufacturer warrants against defective parts on seat cushion foams and filling materials for one year. All foam and filling composites naturally soften with use. This softening does not constitute a defect under the warranty.

FABRIC WARRANTIES:

Fabric – The manufacturer warrants the upholstery fabric used on your furniture against; seam failure, fabric separation and nap loss for one year. The manufacturer cannot cover pilling, which is a result of normal wear, nor fading, which can be caused by overexposure to sunlight.

WARRANTY LIMITATIONS:

This warranty does not include:

  • Any condition resulting from other than ordinary indoor residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use.
  • Any condition resulting from incorrect or inadequate maintenance or care
  • Damage resulting from misuse, abuse, negligence, accidents or shipping damage
  • Dissatisfaction with your piece outside of the 28 day returns period.
  • Normal wear and tear
  • Damages incurred during return transportation
  • Damages incurred during assembly or maintenance
  • Any used, previously displayed or sale items
  • Items sold outside of the United Kingdom

 

CLAIMS PROCEDURE:

Claims for defective merchandise must be made within ONE year from invoice date.

Claims for missing parts must be made within 60 calendar days after the merchandise is received.

Any claim for defective merchandise returns must be packed in original packaging.

We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field.

Pictures are required to claim defective merchandise, along with a copy of the original invoice.

If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible

Photographs of the defective item must be sent to: hello@therattancompany.co.uk along with information about how the defect occurred.

Our customer service team can be reached on: 01423 358438